Reference

Legal Terms That Cover Your Account

These terms set out the rules for using 11ee, including how we handle your account, your data, and your payments through JazzCash, Easypaisa, and Raast.

Account RulesData HandlingPayment TermsAccess by Local Law

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What These Terms Actually Cover

11ee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

11ee operates as an online platform accessible where local law and eligible regions allow. Your account is personal — you are responsible for keeping your login credentials secure and for all activity that happens under your account. Deposits via JazzCash, Easypaisa, or Raast are processed in

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accordance with each provider's own terms, and 11ee is not liable for delays caused by those third-party networks. We collect only the data needed to verify your account, process withdrawals, and respond to support requests. We do not sell your personal data to third parties. All
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account activity is logged for security and compliance review. If you believe any transaction on your account was not made by you, contact our support team immediately so we can freeze the affected session. Withdrawals are subject to identity verification before funds are released — this
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step protects both your wallet and the integrity of the platform. Any disputes relating to account balances or payment records should be raised within 30 days of the relevant transaction. By continuing to use the platform you confirm you have read and accepted these terms in
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full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Legal or Policy Matters

If you have a question about these terms, want to request a copy of your data, or need to report a problem with your account, our support team handles policy queries directly. Responses are sent to the contact details registered on your account, so keep those up to date.

Live Chat Open the chat icon from any page in your account. A support agent will pick up your query and can escalate it to our compliance team if needed.

Email Support Send your query to our support address found in the account help section. Include your registered mobile number so we can locate your account quickly.

Account Help Centre The Help Centre under your account settings covers common policy questions, data requests, and steps to update your registered JazzCash or Easypaisa details.

HOW WE PROTECT YOU

Data Handling and Account Security at 11ee

Your account security and data privacy are managed through a set of specific controls that apply from the moment you register. Here is how we handle each area.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support through your registered account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings panel inside your account.

Account Security

Logins are protected by OTP verification sent to your registered mobile number. If you get an OTP you did not request, change your password immediately and notify support so we can review recent access to your account.

Requesting Changes or Deletion

To update personal details or request account deletion, go to Account Settings or contact support directly. Deletion requests are processed within the period required by applicable law, and any pending withdrawals must be settled first.

Common Questions About 11ee Terms and Policy

Straight answers to the questions we get asked most about how our legal terms work and what your rights are as an account holder.

These terms apply to anyone who creates an account on 11ee and accesses the platform where local law permits. By registering, you confirm you have read and accepted them.

Yes. Submit a data request through the Help Centre or contact support from your registered account. We will send a summary of the data we hold to your registered contact details.

We retain certain account and transaction records for the period required by applicable law after closure. Data no longer required is deleted securely. Contact support for specifics on your account.

Your registered wallet number is stored in encrypted form and is used only for payment processing and account verification. We do not share it with third parties outside of the payment network.

Contact support immediately using live chat or email. We can freeze the session linked to that transaction while we investigate. Raise disputes within 30 days of the transaction date.

We do not sell your personal data. We share only what is necessary with payment processors like JazzCash, Easypaisa, and Raast to complete transactions, and with service providers bound by confidentiality obligations.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Legal Terms That Cover Your Account

How to Contact Us About Legal or Policy Matters

Data Handling and Account Security at 11ee

Data Retention

Cookies and Tracking

Account Security

Requesting Changes or Deletion

Common Questions About 11ee Terms and Policy

01 Who do these legal terms apply to?

02 Can I request a copy of my personal data?

03 What happens to my data if I close my account?

04 How is my JazzCash or Easypaisa number stored?

05 What should I do if I see a transaction I did not make?

06 Does 11ee share my data with other companies?

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