Reference

How 11ee Handles Your Personal Information

This policy covers what data we collect when you use your 11ee account, how we store it, and what rights you have over it.

Account DataPayment PrivacyCookie ControlsData RetentionYour Rights
11ee How 11ee Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat widget inside your account for faster queries about what data we hold or how to update your details. Available during standard support hours.
Account Settings Many data preferences — including communication opt-outs and session management — are available directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with OTP verification on login. We monitor for unusual access patterns and will flag or temporarily hold your account if something looks off.

Cookie Controls

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear or block cookies at any time; doing so will require you to log in again.

Retention and Deletion

Transaction records are kept for the period required under applicable financial rules. Account data you have not actively used may be removed after an extended period of inactivity.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. Contact support with your account details to start the process.

Common Questions About Your Privacy

We collect the information you submit during registration — contact details and identity verification data — plus device and session data generated when you use the platform.

We do not store your full wallet credentials. Payment data passed to JazzCash, Easypaisa, or Raast is handled by those processors under their own security standards.

Contact our support team via email or live chat with your account details. We will verify your identity and provide the relevant data within a reasonable timeframe.

Yes. Submit a deletion request through support. Some transaction records may be retained where financial regulations require it, but we will confirm exactly what is kept and why.

Cookies keep your session active so you do not have to log in every time you return on mobile. You can block or clear cookies in your browser settings, though this will end your active session.

Reach us through the live chat inside your account or via our support email. For unresolved concerns, you may also contact the relevant data protection authority in your region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.